You have 14 days from the date of delivery to return your item inline with the consumer rights act 2015. If you exceed this deadline the parcel will be returned to you inline with our returns policy.
Please email us before you send a return to confirm you are within the returns policy to avoid any parcels being returned. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Please note if an item is returned with fake tan or make-up stains your refund will be refused and the item will be returned back to you. In order to be eligable for a return the item must be returned in the same condition it was recieved in.
Empower Clothing Collection Ltd
Empower
C/O Unit 1
The Stampings
Blue Ribbon Park
Coventry
CV6 5RE
EMPOWER CLOTHING COLLECTION LTD. Company no. 12124908
www.empowerclothing.co.uk
Please make sure to add a note with your order number and whether you are returning or exchanging. If you have any queries about your order or your return please contact hello@empowerclothing.co.uk. Please note if an item is returned with fake tan or make-up stains the refund will be refused.
TERMS OF SERVICE 1 RETURN POLICY
Please contact empowerclothing.co.uk before returning any items.
You can return the product within 14 days of delivery. The product must be in new condition. If the product is ruined (including make-up stains) or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number and a brief description of your case.
empowerclothing.co.uk suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed. empowerclothing.co.uk will make a refund of eligible returns.
1.1 SHIPPING
To return your product, we require a receipt or proof of purchase therefore, please include your order number. You should mail your product to the address as shown above.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
2. REFUND POLICY
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2.1 REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
2.2 LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@empowerclothing.co.uk.
2.3 SALE ITEMS
As per your rights and inline with the consumers act 2015, sale items can also be returned within 14 days for a full refund..
2.4 EXCHANGES
If you need to exchange an item for a different size or different product, send us an email at hello@empowerclothing.co.uk and send your item with a note to:
C/O Unit 5
The Stampings
Blue Ribbon Park
Coventry
CV6 5RE
Registered office address 4 Beeston Hurst, Ripponden, Sowerby Bridge, West Yorkshire, United Kingdom, HX6 4LP
